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AdviceASAP Campaign

Demand for GP services continues to increase as the population ages. Please help us manage demand for appointments by considering whether you really do need to see a GP or nurse. For example, pharmacists can treat many minor ailments just as effectively. You can find guidance about this on the AdviceASAP website    

"Your Circle"

is a website that gives you access to information, advice and support to help you,

and anyone you know or care for, stay independent, safe and well. It will help you to

find out what’s available in your local community and what you can do for yourself. Click here.

Did you know...

that when the surgery is closed, you can speak to and if appropriate, be seen by, an out of hours GP? If you phone the surgery when it is closed, your call will be automatically forwarded to the Gloucestershire Out of Hours GP Service. Alternatively, you can contact the service directly on 08454-220220.   

The Friends & Family Test

The Friends & Family Test was introduced for GP Surgeries by the Department of Health on 1/12/2014.

This is a very short questionnaire which we would like you to complete each time you use our service.

The results will be published monthly on the NHS Choices and the NHS England websites.

 

For more information, visit  http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx

To complete a Friends & Family questionnaire online in respect of a recent consultation, please click on "Take the Patient Survey" at the bottom of this page.

Thank you.

 

Chaperone Policy – Lechlade Medical Centre

 

1. The GP or nurse should explain why the procedure or examination is necessary and what it will involve in a way that you can understand. You should know what to expect, including any pain and discomfort and should be able to ask questions.

2. Your verbal consent will be requested prior to all examinations of an intimate nature and will be recorded on your patient record.

3. You may be offered a chaperone, regardless of your gender or that of the doctor or nurse treating you. 

4. Chaperones should usually be healthcare professionals. They should;

           - respect your dignity and confidentiality

            - reassure you if you show signs of discomfort or distress

            - be familiar with the procedures involved

            - stay for the whole examination and be able to see the procedure

               taking place (if practical)

            - be prepared to raise concerns, if necessary

            - have appropriate training

5. Relatives and friends are not impartial and cannot therfore

   act as chaperones. However, they may attend in addition to the

   chaperone.

 

6. If a suitable chaperone is not available at the time of the examination,

    or you and/or the health professional is unhappy with the choice of

    chaperone, the examination can be delayed as long as it does not

    affect your health.

 

7.  If you prefer to be examined without a chaperone but the healthcare

     professional disagrees, the healthcare professional will explain 

      the reasons for having a chaperone present. The examination

      can be  undertaken by another healthcare professional who does not

      require  a chaperone, providing the delay does not affect your health .

 

8.  The GP/Nurse is at liberty to ask for a chaperone to be present if

  they feel the situation warrants it.  Should you refuse, the GP/Nurse

  may inform you that they are unable to perform the examination

  unless a third person is present.

 

 
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