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GPsDr Tim Humphrey returned to full time duties at his London medical practice with effect from the beginning of July 2017. His clinics have been taken on by Dr Richard Eastwood, who is now a full-time salaried doctor.

AdviceASAP Campaign

Demand for GP services continues to increase as the population ages. Please help us manage demand for appointments by considering whether you really do need to see a GP or nurse. For example, pharmacists can treat many minor ailments just as effectively. You can find guidance about this on the AdviceASAP website    

"Your Circle"

is a website that gives you access to information, advice and support to help you,

and anyone you know or care for, stay independent, safe and well. It will help you to

find out what’s available in your local community and what you can do for yourself. Click here.

Did you know...

that when the surgery is closed, you can speak to and if appropriate, be seen by, an out of hours GP? If you phone the surgery when it is closed, your call will be automatically forwarded to the Gloucestershire Out of Hours GP Service. Alternatively, you can contact the service directly on 08454-220220.   

The Friends & Family Test

The Friends & Family Test was introduced for GP Surgeries by the Department of Health on 1/12/2014.

This is a very short questionnaire which we would like you to complete each time you use our service.

The results will be published monthly on the NHS Choices and the NHS England websites.

 

For more information, visit  http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx

To complete a Friends & Family questionnaire online in respect of a recent consultation, please click on "Take the Patient Survey" at the bottom of this page.

Thank you.

 

Rights and responsibilities of the patient

You have the right to:

  • Receive health care on the basis of your clinical need, not on your ability to pay, your lifestyle or any other factor
  • Be registered with a GP and be able to change your GP easily and quickly if you want to
  • Consult the GP of your choice
  • Get emergency medical treatment at any time through your GP or the Gloucestershire Out-of Hours Service, the emergency ambulance service and hospital accident and emergency departments
  • Be referred to a consultant acceptable to you, when your GP thinks it is necessary, and to be referred for a second opinion if you and your GP agree this is desirable
  • To choose whether or not you want to take part in medical research or medical student training
  • Have any proposed treatment, including any risks involved in that treatment and any alternative, clearly explained to you before you decide whether to agree to it
  • Have access to your health records, and to know that everyone working for the NHS is under a legal duty to keep your records confidential
  • Have any complaint about NHS services (whoever provides them) investigated and to get a quick, full written reply
  • Receive detailed information on local health services. This includes information on the standards of service you can expect, waiting times and on local GP services
  • To be registered with a GP, and to change your GP easily and quickly
  • Be offered a health check when you join a GP practice for the first time
  • Ask for a health check if you are between 16 and 74 and have not seen your GP in the last three years
  • Be offered a health check once a year in your GP’s surgery, or at your own home if you prefer if you are 75 or over
  • To be prescribed appropriate drugs and medicines. If you are a pensioner, a child under 16 or under 19 in full- time education, pregnant or a nursing mother, suffering from one of a number of specified individual conditions, or on income support or family credit, you have a right to your medicines free
  • Be told before you go into hospital whether it is planned to care for you in a ward for men and women, except in emergencies
  • Decide which pharmacy to use for your prescriptions
  • Receive information about the services your GP provides and to see on request a copy of your GP's practice leaflet, which sets out this information.

It is your responsibility to:

  • Let us know as soon as possible if you cannot keep an appointment
  • Tell your doctor or hospital if you change your name, address or telephone number
  • Return equipment when no longer required.

Action that may be taken where a patient is violent or abusive to the partners, staff or other persons on the Practice Premises

A “Zero Tolerance” policy operates here. Any form of violent or threatening behaviour will not be accepted such as:

  • Verbal abuse
  • Threats of any sort
  • Physical abuse or violence of any sort
  • Any form of indecent behaviour

The police will AUTOMATICALLY be involved in any incident. Any incident that is getting close to the above, may result in a “YELLOW CARD” warning. This is a last chance to behave normally and any further incident will result in a “RED CARD”.

A “RED CARD” will be given to anyone who uses any form of violent behaviour, this will result in the following:

  • Charges may be pressed resulting from the incident
  • The patient will not be seen by any local Practice
  • The patient will have to travel to Gloucester to the Vaughan Centre to receive any GP Services in secure conditions for staff
  • The patient’s name will go on a list of potentially violent patients, which will be circulated, to all Health and Care Services, and the Police
  • Members of the patient’s family will continue to receive normal health services, except that if a home visit is agreed, the Red Carded person must not be in the house at the time of the visit. Health Care Staff have a right to work in a safe environment, free from any threat or form of violence.

 

 
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