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AdviceASAP Campaign

Demand for GP services continues to increase as the population ages. Please help us manage demand for appointments by considering whether you really do need to see a GP or nurse. For example, pharmacists can treat many minor ailments just as effectively. You can find guidance about this on the AdviceASAP website    

"Your Circle"

is a website that gives you access to information, advice and support to help you,

and anyone you know or care for, stay independent, safe and well. It will help you to

find out what’s available in your local community and what you can do for yourself. Click here.

Did you know...

that when the surgery is closed, you can speak to and if appropriate, be seen by, an out of hours GP? If you phone the surgery when it is closed, your call will be automatically forwarded to the Gloucestershire Out of Hours GP Service. Alternatively, you can contact the service directly on 08454-220220.   

The Friends & Family Test

The Friends & Family Test was introduced for GP Surgeries by the Department of Health on 1/12/2014.

This is a very short questionnaire which we would like you to complete each time you use our service.

The results will be published monthly on the NHS Choices and the NHS England websites.

 

For more information, visit  http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx

To complete a Friends & Family questionnaire online in respect of a recent consultation, please click on "Take the Patient Survey" at the bottom of this page.

Thank you.

 

PALS (Patient Advice and Liaison Service)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

 
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