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AdviceASAP Campaign

Demand for GP services continues to increase as the population ages. Please help us manage demand for appointments by considering whether you really do need to see a GP or nurse. For example, pharmacists can treat many minor ailments just as effectively. You can find guidance about this on the AdviceASAP website    

"Your Circle"

is a website that gives you access to information, advice and support to help you,

and anyone you know or care for, stay independent, safe and well. It will help you to

find out what’s available in your local community and what you can do for yourself. Click here.

Did you know...

that when the surgery is closed, you can speak to and if appropriate, be seen by, an out of hours GP? If you phone the surgery when it is closed, your call will be automatically forwarded to the Gloucestershire Out of Hours GP Service. Alternatively, you can contact the service directly on 08454-220220.   

The Friends & Family Test

The Friends & Family Test was introduced for GP Surgeries by the Department of Health on 1/12/2014.

This is a very short questionnaire which we would like you to complete each time you use our service.

The results will be published monthly on the NHS Choices and the NHS England websites.

 

For more information, visit  http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/nhs-friends-and-family-test.aspx

To complete a Friends & Family questionnaire online in respect of a recent consultation, please click on "Take the Patient Survey" at the bottom of this page.

Thank you.

 

Comments, Complaints & Suggestions

We always welcome any suggestions you may have as to how we may improve our service. Please hand your written suggestions in at Reception or ask to speak to the Practice Manager. 

If you have a complaint, please contact our Practice Manager giving full details. The Practice Manager will acknowledge receipt of your complaint within 2 working days. Please note we must uphold confidentiality and patient consent will be necessary if the person concerned does not make the complaint

Where relevant, you will be offered an opportunity to meet with one of the partners within 14 working days. This delay enables the matter to be investigated in detail.

You may bring a friend or relative with you to this meeting if you wish. We may invite the person you are complaining about to attend as well.

We aim to address your concerns fully, provide an explanation of events and discuss appropriate action, which may be taken. A written record of the meeting will be made and you can request a copy if you wish.

We hope that after this procedure you will feel satisfied the matter has been resolved. However, if this is not the case, you may wish to seek the advice of ;

The Patient Advice and Liaison Service (PALS)

Freephone 0800 0151 548

Land-line 01452 566698

Email glccg.pals@nhs.net

 

If you remain dissatisfied, you may take your complaint to our commissioning body which is;

NHS England 

PO Box 16738

Redditch

B97 9PT

Email england.contactus@nhs.net

Phone 0300 311 2233

 

If you remain dissatisfied with the outcome of your complaint, you may decide to take the matter up with;

Parliamentary & Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Phone 0345 015 4033 

 

If you feel the need for support in making your complaint, call;

ICAS (Independent Complaints Advisory Service)

Unit 3 Premier House, Willowside Park, Canal Road, Trowbridge, Wilts, BA14 8RH

Phone 01225 762723

Email trowbridge.icas@seap.org.uk

  

 
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